Mission, Vision & Values
Our Mission
Discover the past. Connect with the present. Imagine the future!
Our Vision
Fostering literacy and learning, sparking creativity, and empowering our community
Our Values
Intellectual Freedom
We support the fundamental right to intellectual freedom and open exchange of information and ideas.
Lifelong Learning & Literacy
We believe in the power of information, the joy of reading, and personal development at any age.
Inclusion & Wellness
We believe everyone belongs at the Library and strive to contribute to a strong, healthy, and compassionate community. We celebrate our differences and treat everyone equitably, with high regard and dignity.
Community Engagement
We actively work together and with the community to achieve common goals and contribute to the vibrancy of civic life.
Innovation & Creativity
We acknowledge the need to accept change, evolve, and embrace new opportunities. We prioritize initiative, intentionality, experimentation, and fearlessness in our approach.
Teamwork
We recognize that our success will come by working together, a commitment and dedication to shared goals, and building resilience in the community and our staff.
Service
We provide high-quality collections, programs, and services that exceed patron expectations.
Accountability
We take responsibility for our actions and decisions and ensure that there is no difference between what we say and what we do.
Our Customer Promise
Welland Public Library is committed to delivering an exceptional library experience to our patrons.
What you can expect from us:
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Safe and welcoming library spaces
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Knowledgeable staff
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Timely, courteous, and attentive service
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Equal access to library programs, collections and resources
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Privacy and confidentiality
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Fair policies and procedures that ensure accountability to our community
What we expect of you:
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Be courteous and respectful to others
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Keep noise and disruption to a minimum
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Wear appropriate attire including a shirt and footwear
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Ensure the safety of individuals in your care
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Stay awake and alert at all times
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Refrain from bringing pets into the library (service animals excepted)
Welcome to Welland Public Library!