Mission, Vision & Values
Our Mission
Opening doors to knowledge, ideas, and opportunity for everyone.
Our Vision
A welcoming, connected community that can grow, learn, and thrive.
Our Values
Inclusion
We make sure everyone belongs here, with equitable access and inclusive services.
Collaboration
We work with one another and our partners, building relationships that strengthen our community.
Curiosity
We spark curiosity and support learning at every stage of life.
Innovation
We adapt and grow with creativity, experimentation, and openness to new ideas.
Integrity
We act with honesty, accountability, and respect in everything we do.
Intellectual Freedom
We uphold the right to read, learn, and exchange ideas freely.
Our Customer Promise
Welland Public Library is committed to delivering an exceptional library experience to our patrons.
What you can expect from us:
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Safe and welcoming library spaces
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Knowledgeable staff
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Timely, courteous, and attentive service
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Equal access to library programs, collections and resources
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Privacy and confidentiality
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Fair policies and procedures that ensure accountability to our community
What we expect of you:
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Be courteous and respectful to others
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Keep noise and disruption to a minimum
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Wear appropriate attire including a shirt and footwear
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Ensure the safety of individuals in your care
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Stay awake and alert at all times
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Refrain from bringing pets into the library (service animals excepted)
Welcome to Welland Public Library!